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Effective Date: 06/12/2025

At Colonial Lanes, we are committed to protecting the privacy of our customers' personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your data.

1. Information We Collect

We collect information to provide and improve our products and services, and to communicate with you. The types of information we may collect include:

• Personal Identifiers: Name, address, email address, phone number, date of birth.
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors). We do not store full credit card numbers on our servers.
• Demographic Information: Age, gender, preferences (if voluntarily provided).
• Purchase and Transaction Information: Details about products or services you purchase, order history, shipping information.
• Usage Data: Information about how you interact with our website, applications, and services, including IP address, device type, browser type, pages visited, time spent on pages, clickstream data, and referring URLs.
• Communication Data: Records of your communications with us, including customer service inquiries, emails, and chat messages.
• Location Information: If you enable location services on your device, we may collect precise or approximate location information.
• Inferences: We may draw inferences from the information we collect to create a profile about your preferences and characteristics.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Provide and Improve Services: 
  • Fulfilling your orders and requests.
  • Processing payments.
  • Delivering products and services.
  • Providing customer support.
  • Personalizing your experience.
  • Developing and improving our products, services, and website functionality.
  • Conducting research and analytics.
• For Marketing and Communications: 
  • Sending promotional offers, newsletters, and updates (with your consent where required).
  • Notifying you about changes to our terms or policies.
  • Responding to your inquiries and feedback.
• For Security and Fraud Prevention: 
  • Protecting against fraud and unauthorized transactions.
  • Ensuring the security of our systems and data.
  • Complying with legal obligations.
• For Legal and Compliance Purposes: 
  • Adhering to applicable laws, regulations, and legal processes.
  • Enforcing our terms and conditions.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, marketing, customer service, and IT services. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share information with business partners for joint marketing efforts or to offer complementary products and services, but only with your consent where required.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
• Aggregated or De-identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you, for research, analytical, or marketing purposes.

4. Your Choices and Rights

You have certain rights regarding your personal information. These may vary depending on your location and applicable laws (e.g., GDPR, CCPA). Generally, you may have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Request that we correct any inaccurate or incomplete personal information.
• Delete Your Information (Right to Erasure): Request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Opt-Out of Marketing Communications: Unsubscribe from our marketing emails or promotional communications at any time by following the instructions in the email or contacting us directly.
• Object to Processing: Object to the processing of your personal information for certain purposes (e.g., direct marketing).
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact information provided below.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Children's Privacy

Our products and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

7. Third-Party Links

Our website or services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. International Data Transfers

If you are located outside of [Your Company's Country], please be aware that your information may be transferred to, stored, and processed in [Your Company's Country] where our servers are located and our central database is operated. The data protection laws in [Your Company's Country] may differ from those in your country of residence. By using our services, you consent to the transfer of your information to [Your Company's Country].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.